Post-Launch Technical Support
Launching a website or web system doesn't end its technical lifecycle. Browsers, APIs, CMS platforms, frameworks, server software, and third-party services keep changing, traffic grows, and new business requirements emerge.
Promodex supports projects after release and helps them evolve step by step without piling up critical technical debt.
What Ongoing Support Includes
Depending on the project, support may include:
- bug fixing;
- frontend and backend enhancements;
- CMS and framework updates;
- APIs and integrations;
- performance optimization;
- server configuration;
- security updates;
- backup and recovery;
- monitoring;
- new feature development.
Website Support
For corporate, service, and content websites, we handle routine technical work: bug fixes, updates, frontend adjustments, speed optimization, integrations, SEO-related technical tasks, and new functionality.
Ecommerce Support
Ecommerce needs a dedicated approach, because technical issues can directly affect orders and revenue.
We work with:
- catalog;
- checkout;
- payments;
- shipping;
- product feeds;
- CRM/ERP integrations;
- imports and exports;
- analytics;
- performance.
For business-critical ecommerce systems, priorities and response times can be defined in a dedicated support plan or an agreed SLA.
High-Load and Complex Projects
For large web systems, support goes well beyond routine bug fixing.
We can work on:
- database optimization;
- caching;
- queues;
- background processes;
- API performance;
- server resources;
- CDN;
- application architecture;
- bottleneck analysis.
Server Administration
We maintain the server environment your web projects run on.
This work may cover:
- Linux servers;
- nginx and Apache;
- PHP-FPM;
- databases;
- SSL;
- DNS;
- Cloudflare;
- VPS and hosting;
- cron;
- permissions;
- logs.
Backup and Recovery
A backup strategy should cover not just making copies, but actually being able to restore the system after a failure.
We set up file and database backups, retention policies, external storage, and recovery procedure testing based on how critical the project is.
Security and Technical Audits
Keeping the technology stack up to date helps reduce the risks that come with outdated software and known vulnerabilities.
We can review:
- CMS and frameworks;
- modules and plugins;
- dependencies;
- server configuration;
- access and permissions;
- security headers;
- logs;
- suspicious files;
- backup availability.
The Promodex technical security audit is not positioned as penetration testing or a formal security certification.
DevOps
DevOps makes development and deployment more predictable, repeatable, and controlled.
We can work with:
- development environments;
- staging;
- CI/CD;
- Docker;
- automated deployments;
- configuration;
- secrets;
- rollback procedures;
- monitoring.
CI/CD and Deployment Automation
For projects with frequent releases, build, testing, and deployment pipelines can be automated.
This cuts down on manual steps and helps the team run the same release process consistently across environments.
Docker and Containerization
Containers standardize the application environment across development, staging, and production.
Docker isn't the right fit for every small website, so we use container architecture only where it genuinely simplifies deployment and support.
Cloud and Azure
For projects that need cloud infrastructure, we work with Microsoft Azure and other suitable server and cloud environments.
The architecture may include application hosting, databases, storage, networking, backups, monitoring, and deployment processes.
We choose cloud services based on the project's architecture and budget, not on using as many cloud components as possible.
Monitoring and Reliability
Automated monitoring keeps continuous watch over system health and helps catch problems sooner.
We can track:
- uptime;
- HTTP endpoints;
- response time;
- CPU;
- RAM;
- disk usage;
- application errors;
- database availability;
- SSL certificates;
- other critical metrics.
Monitoring can run automatically 24/7, while the team's response terms are set by the agreed support conditions.
Legacy Modernization
An outdated system doesn't always need a full rebuild from scratch. A phased modernization is often the safer path.
The work may include:
- architecture audit;
- runtime and dependency updates;
- database migration;
- API development;
- frontend modernization;
- migration to a modern framework;
- cloud migration;
- gradual replacement of legacy modules.
Migrating Outdated Technologies
We primarily work with web and business applications built on outdated PHP, .NET, Java, JavaScript, and other technology stacks.
Whether systems built on COBOL, Delphi, Visual Basic, FoxPro, or other legacy technologies can be modernized is determined after a technical audit of the existing system, its architecture, and the availability of the required expertise.
Taking Over Third-Party Projects
We can take over systems built by another team. Before making active changes, we run a technical audit to understand the architecture, code quality, infrastructure, dependencies, and critical business processes.
How We Work
For ongoing support, a dedicated block of hours or a continuous support retainer works best. It lets us plan the backlog, set priorities, and keep support from turning into a string of random one-off tasks.
Why Promodex
Promodex has been doing web development since 2015 and can support your project at every level: application code, CMS/framework, integrations, database, server, deployment, and analytics.
Combining development, DevOps, and digital expertise lets us do more than fix symptoms: we find root causes and steadily improve the system's architecture, performance, and stability.
